To be eligible to participate in a contest you must live in the Lee or Collier county.
Question: I don’t hear anything! What’s wrong?
Answer: First, make sure you have the latest version of Adobe Flash Player. If you don't click here to download it. If it still doesn't work, odds are good it’s because you’re using a pop-up ad blocker. This player “pops-up,” so if you’ve blocked pop-ups, you’ve blocked the tuner from opening. If you do have a pop-up blocker on your system, either temporarily disable it or hold down the "CTRL" key while clicking to open the Login Screen or Player. If the "CTRL" key doesn't work, consult the directions found in your pop-up blocker "read me" file.
Question: Does your streaming system work on Windows and Mac?
Answer: Yes. Details specific to each operating system are listed below.
Question: Why can't I listen on my iPhone?
Answer: Seems that's one thing the iPhone is still behind on. We stream using the Adobe Flash Player and that's one thing the iPhone is behind on. They are working on solving this problem but until then you won't be able to listen to us on your iPhone. Here's an article on the matter.
Question: Why am I hearing your stream on a delay from the over the air broadcasts?
Answer: We send our over the air signal through our in-house streaming system. It then processes it and sends it out over the internet. This creates some delay. More delay is caused intentionally to allow the tuner a “buffer” which picks up scrambled bits and bites and then reassembles them so that it sounds as if nothing has been missed in the process. In other words, it creates less drop-out this way. Yes – it does make it tough to play some contests when a delay is involved. We are aware of this, but at this time, there’s not much we can do about it.
Question: I’ve emailed you a question, comment, complaint or compliment and haven’t heard back from you today or yesterday! Why?
Answer: We wish we could respond to everyone immediately, but we do not have 24/7 customer support. Please know that we do appreciate all feedback and do try to get back to everyone eventually.
WINDOWS USERS:
**Please Note** Windows Media Player 6.4 is designed for Windows 95 & NT which are no longer supported by Microsoft. If you have Windows Media Player version 6.4, you will not be able to access the player. An unaltered version of Internet Explorer 5.5 or higher must be used in all configurations below.
The earliest version of Windows Media player capable of working with the player is below:
Windows Media Player 7.1
System Requirements for this version below:
Minimum:
Microsoft Windows® 98, Windows 98 Second Edition, Windows 2000, or Windows Millennium Edition
Pentium 166 megahertz (MHz) processor
32 MB RAM
28.8-kilobits per second (Kbps) modem
16-bit sound card
256-color video card
Recommended:
Windows 98, Windows 98 Second Edition, Windows 2000, Windows Millennium Edition or Windows XP
Pentium or AMD Athlon K6 266 MHz processor or faster
128 MB RAM
DSL / CABLE / 56-Kbps modem
24-bit true color video card
Windows 98 SE Users: We recommend downloading Windows Player 9 Series.
Windows 98 Users: Please consider downloading this player, Windows Media Player 7.1. (The Windows Media Player 9 Series is not supported on your Operating System.)
MAC USERS:
Below are the minimum requirements for Mac users.
1. All Mac users must use either Internet Explorer 5 or Safari.
There are two versions of IE for Mac users:
Microsoft® Internet Explorer 5 for Mac OS X & Microsoft® Internet Explorer 5 for Mac 8.1 to 9.x
http://www.microsoft.com/mac/products/internetexplorer/internetexplorer.aspx?pid=internetexplorer
Also, as an alternate choice for Mac OS X:
Apple® Safari for Mac OS X
http://www.apple.com/safari/
2. All Mac users must use Windows Media Player. The version of WMP is determined by the OS of the Mac user. The links for each version of WMP needed for each Mac OS are below:
Windows Media Player 7.1 for Mac OS 8.1 and higher
http://www.microsoft.com/windows/windowsmedia/download/mac71.aspx
Windows Media Player 9 for Mac OS X
http://www.microsoft.com/windows/windowsmedia/software/macintosh/osx/default.aspx
The only problem for MAC users associated with Windows Media Player relates to Multi-bit rate steams.
Multi-bit rate streams won’t work on a MAC. The best way around the issue is to use separate bit rate streams for each piece of media you whish to access. This option is determined by CCRi.
Basically, the players are accessible to any user having a Mac OS 8.1 and higher using Internet Explorer 5 or Safari and Windows Media Player 7.1 and higher.
Tech Tips
Always make sure you have the latest versions of the critical software needed to listen to Online. Always check your system for the latest updates available for Internet Explorer and Windows Media Player. If you must install a newer version of Windows Media Player, do so on top of your existing version. DO NOT uninstall the old version. This is very important.
Click on the links below to get your FREE updates:
http://windowsupdate.microsoft.com the Internet Explorer and Windows Operating System updates, patches and fixes.
http://www.windowsmedia.com/download for the latest Windows Media Player compatible with your system.
